This warranty applies to all CONEX products. Your acceptance of products purchased from CONEX constitutes acceptance of CONEX’s standard warranty terms and conditions, which are described below.
CONEX Warranty Services Terms and Conditions.
CONEX warrants that for a period of two (2) years, starting on departure date from our factory, the CONEX products you have purchased will
(a) perform in accordance with published specifications, and
(b) will be free from defects in materials or workmanship.
In the event a CONEX Product does not meet this warranty, subject to the conditions set forth in these terms and conditions, CONEX’s sole obligation will be, at its election, to repair or replace the CONEX Product in question as per conditions below.
CONEX MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
IN NO EVENT WILL CONEX BE LIABLE FOR PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR AN AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE DEFECTIVE CONEX PRODUCT OR PRODUCTS.
This warranty will not apply to any CONEX Products that have been
(a) installed without using CONEX Application
(b) not installed correctly
(c) damaged by lightning, water, or power surges,
(d) neglected, altered, abused, or used for a purpose other than the purpose for which they were provided,
(e) repaired by you or any other party without CONEX’s prior written authorization
(f) used in conjunction with a third-party product or products not approved in advance by CONEX, or
(g) otherwise used in a manner inconsistent with any instructions provided by CONEX
This warranty will not apply to any CONEX Product if the ventilation precaution is not respected.
CONEX must pre-approved the shopfitting technical drawings and advice if changes are needed.
In the event that CONEX repairs or replaces a defective CONEX Product under warranty, the repaired or replaced product will be covered through the end of the original warranty period, but no repair or replacement will extend the warranty term past the two (2) years anniversary of the original CONEX Product – anniversary date being the departure date from our factory indicated on the initial delivery note.
This warranty contains the entire agreement of you and CONEX with respect to any warranty matters, and supersedes any and all other written or oral statements, representations or agreements relating to the subject matter of this warranty, except that (if applicable) the terms and conditions of any other warranty or service agreement between you and CONEX that explicitly supplements or incorporates, and does not replace or modify, the terms and conditions of this warranty will also apply to the CONEX Products you have purchased.
To the extent any other warranty or service agreement between you and CONEX expressly replaces or modifies the terms and conditions of this warranty, such replaced or modified terms shall not apply unless accepted by you (or your distributor, if applicable) and CONEX in a signed document (e.g., the Extended Warranty Services Agreement).
If you purchased the CONEX Products from a party other than CONEX, CONEX reserves the right to require proof of purchase to verify the timeliness of your request.
All disputes arising out of or relating to the purchase or use of CONEX Products, including any warranty claims, will be governed by the laws of the State of New York without regards to conflicts of laws principles.
Any action arising out of or relating to the CONEX Products must be brought only the Federal and state courts located in the State of New York, and by accepting the CONEX Products, you hereby consent to the personal jurisdiction of such courts and agree not to raise any argument of lack of personal jurisdiction or inconvenient forum or otherwise attempt to transfer such action from, or dispute the jurisdiction of, such courts. YOU HEREBY WAIVE THE RIGHT TO A JURY TRIAL.
During the first thirty (30) days after purchase, CONEX will replace defective parts in advance of its return – return of the damaged part or product remains mandatory.
After thirty days and up to 2 years after departure from CONEX factory, CONEX will, at its option and upon receipt of the failed component, either replace the part, if it is available commercially at the same initial purchasing costs or in stock (either new or refurbished) or refer it to the CONEX Factory for replacement or repair.
If repair or replacement is unavailable, CONEX may substitute a new or factory-refurbished part of similar or better functionality and quality for the defective part under warranty, which will be covered for the remaining portion of the original warranty.
In no event will CONEX be responsible for loss of data, user time, loss of profits or misuse of any nature. The user shall exercise reasonable prudence in maintaining backups and an appropriate system operating environment.
The recipient shall inspect all packaging for any apparent damage upon receipt. If there is any visible damage to the shipping container, the shipment may be rejected, or the delivery person may be asked to confirm the signs of visible damage in writing.
IF YOUR SYSTEM ARRIVES DAMAGED
In the event the system has been damaged by improper handling, the recipient, if retaining possession, should file a claim with the carrier. CONEX will assist in completing the claims process.
The recipient should do the following:
- Contact the carrier (UPS 1-800-742-5877; FedEx 1-800-463-3339; DHL 1-800-225-5345) and explain the situation. You may want to take photos of the damaged box and/or contents. It may come in handy and expedite the process.
- Send a claim by e-mailing firstname.lastname@example.org - YOU MUST DO THIS WITHIN 5 DAYS OF RECEIPT OF THE SYSTEM. We will arrange for a replacement unit.
In the event that the system is not functional, but otherwise apparently undamaged physically upon arrival (components may become dislodged during shipping), the recipient should, if necessary, do the following with the assistance of Technical Support: remove the case cover, reseat all cable connections, add-on cards, memory.
Recipient shall not install any additional hardware or software before verifying the operating condition of all system features. All installed parts have been configured and activated.
REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS
In the event that service is required, products may be shipped, freight prepaid, to our Melville, New York factory:
85C Marcus Drive
Melville, NY 11747 U.S.A.
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by CONEX to destinations in U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number.
Out-of-warranty repairs will be charged according to the Schedule of Fees, which may be obtained by emailing Repairs.
Questions regarding technical matters, product configuration, verification that the product is defective, etc., should be directed to our Technical Support department. You may e-mail email@example.com support is available Monday-Friday, 8:00 AM to 6:00 PM Eastern Time.
REPAIR PROCEDURES FOR INTERNATIONAL CUSTOMERS
(Outside U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your CONEX product. You may also contact any CONEX sales office for information about the nearest distributor or other repair service for your CONEX product.
In the event that factory service is required, products may be shipped, freight prepaid to our Melville, New York factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method could be refused.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email our Corporate Support Center. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our support service firstname.lastname@example.org
85 C Marcus Drive, Melville, 11747 Melville, NY, USA +1. (631) 454-6600